Refund policy

At Crogue Prints, our products are made to order specifically for each customer. For this reason, we generally do not accept returns or exchanges for non-defective items.

Returns & Exchanges

We do not accept returns or exchanges when:

  • The wrong size was ordered
  • The wrong color was selected
  • The customer changed their mind
  • The customer ordered the wrong product

Please carefully review the product description, size chart, color options, and order details before placing your order.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or you receive an incorrect product, please contact us within 30 days of delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photos showing the product and the issue

After reviewing your claim, we may provide a replacement or refund when the issue qualifies under our policy.

You generally do not need to return a damaged or defective product.

Shipping & Delivery Issues

If your order is lost, delayed, or returned to the sender, please contact us so we can review the situation.

If an incorrect or incomplete shipping address was provided by the customer, a free replacement or full refund may not be available. Additional costs may apply if a new order needs to be placed.

Order Cancellations

Because our products are made to order, orders may enter production shortly after purchase.

If you need to cancel your order, contact us as soon as possible. We will try to accommodate your request if production has not started. Once an order has entered production, cancellation may no longer be possible.

Refunds

If your refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Contact Us

For questions about returns, refunds, damaged products, defective products, or delivery issues, please contact us:

Email: naimk01681@gmail.com

Please include your order number and relevant photos when contacting us about a product issue.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer-protection laws.